English
Login

FAQ

Browse our list of frequently asked questions below, or start a live chat now to get in touch with any other questions you might have.

Ask a Question

General

Can I use Dragon Metrics on my mobile device? Is there an iOS / Android app?Top

Dragon Metrics was designed to work well on any size device right inside the web browser. There’s no app to download, just point your browser to https://app.dragonmetrics.com and you’re all set.

Do you provide SEO service? Can you recommend a good SEO agency?Top

While Dragon Metrics is made by a team of SEO experts, we’re a software company. We concentrate our expertise on making the best SEO tools out there, and therefore do not offer any SEO consulting services.

If you’re looking for an SEO agency, we recommend our sister company, The Egg Company.

Where is Dragon Metrics located?Top

We have offices in both Hong Kong and New York City. Get in touch!

Can I use Dragon Metrics data in my company’s internal software or reporting dashboards? Do you offer a developer API?Top

Yes, we offer a developer API. Check out the API documentation and testing sandbox, which makes it easy to get started.

Do you offer an affiliate program?Top

Yes. Please contact us for details or to sign up.

Plans and Pricing

Do you offer a discount for annual payment?Top

Absolutely. Annual subscriptions receive a discount equivalent to 2 months free. Visit our pricing page to learn more.

Which payment methods are accepted?Top

We accept Credit Card, PayPal, and Bank Transfer.

Do you offer any packages larger than Enterprise?Top

While our pricing page only displays plans tracking up to 10,000 keywords, we have some users tracking almost 1 million keywords. Plans above the Enterprise package come with significant quantity discounts. Contact us for a custom quote just for you.

How do I sign up for a paid subscription?Top

If you haven’t already, sign up for a free trial account. Once you’re inside the app, there will be a link to subscribe at the top of every page.

Can I upgrade or downgrade my account at any time?Top

Accounts may be upgraded at any time. We’ll apply a pro-rated credit for any unused time remaining in the current term towards your new plan.

Accounts may also be downgraded at any time, however, no refunds are available for unused time remaining in the current term. Therefore, we recommend waiting until the end of the term (either end of month or end of year, depending on the plan chosen) before downgrading.

Do I have to sign a long-term contract?Top

No. While discounts are available for annual payment, you may pay month-to-month and cancel at any time.

Do you offer your tools independently? I’m only interested in keyword tracking or keyword research.Top

To bring the most value to our users, plans include all features. No discount are available if you are only interested in certain features. However, you’ll typically find our prices per keyword are still extremely competitive with keyword tracking-only tools.

Plan Features

How many keywords can I track?Top

Each plan comes with a different number of included keywords. The Starter plan comes with 1,000, while the Enterprise plan comes with 10,000. If you need more than 10,000 keywords, steep discounts are available – please contact us. (We have customers tracking as many as 1,000,000 keywords, so we can handle any volume you need.)

All plans also provide access to Ranking Research tools, where you can search our database of millions of keyword rankings instantly, and do not count towards your keyword credit usage.

How many sites can I track? What are “Campaigns”?Top

The number of sites you can track depends on the plan chosen. In general, you can think of a Campaign as one site. However, if you have multiple sites that all share the same keywords, you can add additional sites as competitors instead of creating separate campaigns for them.

Our smallest plan, Starter allows up to 5 simultaneous campaigns, while all plans at Enterprise and above allow unlimited campaigns.

What does “Pages Crawled” mean?Top

Dragon Metrics will crawl your site twice a month to look for common SEO issues, and to provide analysis on your site’s content. “Pages Crawled” refers to the number of URLs that we will crawl in total each time. (e.g. if the limit is 50,000, this means that we will crawl 50,000 URLs once earlier in the month, and then 50,000 URLs again later in the month). Some plans have a limit on the number of URLs you can crawl per campaign in addition to the total number of URLs crawled over all campaigns.

Please note that redirected URLs and URLs blocked by robots.txt do not count towards this quota.

What are API Credits?Top

To protect server resources and ensure the fast performance of the Dragon Metrics API, calls are limited a credit system. There is no extra charge for using the API, and your account will be given more than enough credits than you need as long as your API client is behaving correctly and using proper caching techniques.

Credits are replenished automatically each month. If you run out of credits, contact us and we can usually replenish them again at no charge. However, if this happens often, we may require a brief conversation with our support team to make sure you’re employing proper caching procedures in your client.

Trials

Do you offer a free trial of the platform?Top

Yes, we offer a 30-day free trial of the software. No credit card or commitment is required, and trial accounts come with access to all features available in paid subscriptions. Try it for yourself now!

What’s included in the 30-day free trial?Top

30-day free trial accounts offer every feature available in paid subscriptions. They even come with daily rank tracking. The only difference between the trial and paid account is the number of credits available for each feature. For example, while the Starter account comes with 500 keyword credits, the trial account comes with 200.

Why do you require a company email to sign up for a trial account? Why can’t I use my Gmail account?Top

We offer free 30-day trials without the need for credit card, payment details, or any sort of obligation, but we require that you use your real company email address to prevent repeated signups and so we can make sure you are who you say you are.

If you want to use your Gmail/Yahoo mail/Hotmail/etc. email address with your Dragon Metrics account, you can still do so. Sign up for the trial with your company email address, then you can change it in your profile after completing the setup process.

If you don’t have a company email address for some reason, but still want to sign up for a trial. Contact us and we’ll get you taken care of.

How do I cancel my trial account?Top

If at the end of your 30-day trial you decide not to continue with a paid subscription, there’s nothing more that you need to do. Trials will automatically expire after 30 days, and you will not be billed. No credit card or billing information was collected during the trial signup, so you won’t ever be charged unless you purchase a subscription.

Rank Tracking

Which search engines, countries, and languages do you support?Top

Dragon Metrics currently supports 11 search engines in over 230 country and language combinations on both desktop and mobile devices.

This includes Google, Bing, Yahoo, Baidu, 360 Search (aka Haosou or so.com), Yandex, Naver, Seznam, Shenma, and Sogou. See the complete list of supported countries and languages.

How often is ranking data updated?Top

Ranking data is updated either daily or weekly, depending on the plan selected. All trial accounts come with daily ranking updates. Plans listed by default on the pricing page are weekly updates.

Can I track rankings on mobile devices?Top

Yes, you can track rankings on both desktop and mobile devices.

Can I track SERP features such as featured snippets, local / map results, and People Also Ask results?Top

Yes! We track over 30 types of rich results on Google, Bing, and Baidu. See the full list.

Can I track ranking in a specific city, postal code, or neighborhood?Top

Yes! We support over 90,000 locales at the city, postal code, or neighborhood level.

Reporting

Can I create white-labeled reports with Dragon Metrics?Top

Yes. You can choose from 50 different reporting modules, each one highly configurable. You can even add external data, such as notes, analysis, images, charts, links, etc. Then you can upload your logo, and view your white-labeled report on a custom white-labeled domain or export to PDF. Learn more about reporting options.

Can I export Dragon Metrics data? What formats are available?Top

Yes, there are several ways to export Dragon Metrics data to be used in your own reports:

  1. HTML– Create beautiful white-labeled reports using our Report Builder that are interactive and responsive (so they look great on mobile devices).
  2. PDF– Report Builder reports can be exported as PDFs as well
  3. Excel– Export any page’s data to Excel by clicking the “Export to Excel” button above the data table.
  4. Google Data Studio– Connectors are available to import your data directly into Google Data Studio.
  5. API– A developer API is available to programmatically extract your reporting data to be used for internal dashboards, apps, and more.

Why aren’t CSV file exports available?Top

Dragon Metrics has deep support for global SEO, and many keywords tracked around the world use non-latin characters. Many of our customers open CSV files using Microsoft Excel, which unfortunately does not handle non-latin characters in CSV files very well, which leads to much confusion. To avoid this issue, we use .xlsx files for data exports.

If you do not have Excel or are having trouble opening these files, we recommend opening them using Google Sheets.

Support

What support channels do you offer?Top

We’re always here to help you out in any way you need. You can reach us via the following channels:

  1. In-app real-time chat (Just click the blue icon bottom right of the screen.)
  2. Video chat (via Zoom) for support and training sessions
  3. Phone
  4. Email
  5. Online knowledge base

How long does it take to get set up using Dragon Metrics? Do you provide training?Top

We pride ourselves in making Dragon Metrics incredibly easy-to-use, and it can take as short as 5 minutes to get set up using Dragon Metrics.

That being said, with the huge amount of features available, it may take some time to take full advantage of everything the software has to offer. If you need some help getting started, we’re happy to provide unlimited personalized training sessions or demos to you and your team. Just get in touch, and we’ll get it set up.

International

I’m not interested in China or Asia. Is Dragon Metrics right for me?Top

Absolutely! While Dragon Metrics offers a number of exclusive features built for Asia regions that you won’t find anywhere else, all of these features (and many more) are available for Google as well. The majority of Dragon Metrics customers use the platform primarily for Google.

Which languages are available in the user interface?Top

The platform is available in English, Simplified Chinese, Traditional Chinese, and Japanese.

Does Dragon Metrics support double-byte characters, such as Chinese, Korean, or Japanese?Top

Yes, Dragon Metrics fully supports double-byte characters required for many Asian languages.

Which languages are available for support?Top

We offer support in English, Mandarin Chinese, and Cantonese Chinese in all channels.