Support

Have a question while you’re in the app? Instantly start a conversation with our support team in just one click without ever leaving the app. Don’t believe us? Say hello now to try it out!

With teams in both Hong Kong and New York, we offer nearly 24/7/365 support in both English and Chinese.

While we pride Dragon Metrics in being easy to use, due to the massive number of features in the tool, we want to make sure you’re able to take advantage of all Dragon Metrics has to offer. That’s why we offer unlimited one-on-one training for you and your team.

While our support team is always just a click or phone call away, we know sometimes you just want to grab an answer yourself and go. We offer an extensive knowledge base including step-by-step tutorials, FAQs, documentation, and even SEO training materials and glossary of terms.

We’re constantly adding new features and improving the platform. We listen to user needs and feature requests, and do our best to react quickly to provide a great user experience. All new features are automatically made available to all users as soon as they go live – no account upgrades or extra fees required.

Simply put, we’re here to do everything we can to make sure you’re successful. We’re not interested in selling you a product you’re not getting the most value out of. We want you to have everything you need to be successful in your SEO campaigns, and we make it our business to make sure you are.